La Maison Pacifique Code of Conduct

To update our calendar or not?

Increasingly, we at La Maison Pacifique are being asked why we are not updating our booking calendar on the various sites we are listed.  This is a real dilemma for us as whilst we are not keen to inconvenience any prospective guests (nor frustrate them with a no response), we still need to answer to the question “to update our calendar or not”. So, we’d like to explain…..

Firstly, we hate saying no! If we “block” dates on any site (and as you will see from our website, we are listed on many), this will not allow our potential guests to see us when inserting their booking criteria. We often find that guests are not necessarily looking just for the dates entered, but may be flexible and many of the sites we list with will not show us as available even if it is for one day of the selected week period (which can often be flexible for guests). You will then miss out and we would hate that!

We like to think (in fact sincerely hope) that people enquiring for our beautiful property, La Maison Pacifique want to hear more about us and what is available in our local area. Kingscliff, the Tweed Coast, Byron Bay, the Gold Coast and the surrounding areas offer a plethora of family holiday opportunities as well as destination weddings, girls weekends and quiet weekends away. We are regular bloggers, have a range of social media platforms (facebook, twitter, instagram to name a few) and our newsletters aim to tempt our guests (and potential guests) to sample in the many delights and activities of our local regions. With regular updates and postings, we provide information on upcoming events, (ie Sample Food Festival each year) and encourage people to visit our favourite local places (Fins Restaurant, Mockingbird Cafe, Cabarita Cycles for bike hire, etc). If we don’t know you exist, we can’t provide this great information for you for your break.

Our wedding accommodation information page provides some great tips for those considering a destination wedding in our region (and lists our favourite local suppliers). This can be a great starting point for someone considering a local destination wedding and one we know is well received by our brides.

But you might say, all you are really doing is cultivating email addresses? Sure, that could be said. However, in every contact we make, we fully outline to potential guests that they will be added to our newsletter list and as these come out (at the moment) bi monthly, this is the only contact platform that you will need to opt out of. Once you opt out, that is it. We won’t contact you again unless you inquire again… We are not out to harass anyone but our “drop out” rate on our newsletters is low so that allows us to hope that people find them interesting, informative and a great source for what is happening in the region. The newsletters are the ONLY automatic thing we do when people inquire. However, we do encourage people to like our facebook page, follow us on twitter and instagram so that you receive the most up to date information as it happens.

…and lastly, we at La Maison Pacifique are committed to ensuring that our rates are not only competitive (particularly given our high standard we pride ourselves on) but are also all-inclusive.  There are no hidden surprises with our accommodation costs as all the following are included in your rate (and it is why we are unable to offer 1 night stays):

  • Cleaning Fee: $210 value for final clean (not dishes).  (Extra cleaning costs incurred above this amount on-charged – $50/hour)
  • Linen Hire: up to $200 value for confirmed guests (per booking)
  • Bed making: $50 value for confirmed guests
  • Credit card fees: $50+ per booking. Yes, we now accept credit cards via our new PayPal service.  This can mean further savings to you (and you can earn you frequent flyer points as well)!

We can’t explain this to you unless you are able to see us in the first place.

So, all in all, we do apologise that we may have taken up your valuable time for you to find we are unavailable.

However, we do hope that you find the extra services, information and local guides that we provide perfect for you holiday, wherever you are able to stay in our region. We also hope that us doing this allows us to work with you on your selected dates.

…and of course we do hope to welcome you at La Maison Pacifique very soon!

….Your Casuarina NSW holiday could be your best ever at any time of the year.  All you have to do now is book!  Northern Rivers area NSW (including Kingscliff, Casuarina, Pottsville and Cabarita Beach) is the perfect spot – and its location is ideal – 1/2 way between the Gold Coast and Byron BayPatrolled beaches line the coast.  We even have CarlaLisa, Pete and Spida’s top tips on things to do in Kingscliff! You can even book a picnic or high tea with Teaspoon High Tea Events!  Check out our blog and news, location and attractions and what’s on and markets for more great tips and things to do on your Northern Rivers holidays!

Happy holidays – dream about what is possible; believe you can do it; make the most of your leave; plan, book and enjoy your holiday; then dream about where you will go next!  It is your turn!

Would you like to book or find out more about us?

Check out our rates, (yes, we do accept credit cards – through our paypal!)

Look at our last minute accommodation specials or

Send us an enquiry now! 

You can also Contact us for more information or Subscribe to our free monthly email newsletter

Until next time – enjoy your day wherever you are from La Maison Pacifique “The Peaceful House” and your boutique designer luxury holiday home vacation rental in Casuarina, New South Wales, Australia – half way between the Gold Coast QLD and Byron Bay NSW, Australia.

Di Hendy - Di 4 Interior Designs

Di Hendy
Property Manager & Interior Designer

Telephone – call Di Hendy Mon-Fri 9am – 5pm +61 (0) 411 052 759 (AEST/AEDST)
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